How to Request a Refund for a Digital Game on the Xbox Series X|S

There are many incredible games on the Xbox Series X|S, but for every hit, there are bound to be some misses. So what happens if you accidentally order the wrong game package or you’re just not happy with your purchase? If that happens with a physical product, you would usually take it back to the store and get your money back if you’re eligible.

Thankfully, you can do this with your digital purchases on the Xbox Series X|S as well. If you want to request a refund but you’re not sure where or how to, we will walk you through the process below.

Do I Qualify for a Refund on the Xbox Series X|S?

If you’re a fan of gaming, you will be well versed in how expensive it is and are likely always looking for ways to save money with your Xbox Series X|S . And refunding purchases that you aren’t satisfied with is certainly one of them.

While it is possible to return a digital game or product on the Xbox Series X|S, there are some limitations. The two main factors that can affect the success of your refund request are as follows:

1. You must request your refund within 14 days of the purchase date.

2. You can’t have played the game in question for a significant amount of time.

The definition of what exactly a ‘significant amount of time’ is isn’t explained on Microsoft’s website , but it likely depends on the game. For example, if you’re returning a five-hour-long game and you’ve played it for two hours, that’s almost 50% of the game that you’ve experienced. But if the game in question is 50 hours long and you’ve played it for two hours, you’ve only experienced a fraction of it.